SDG 5: Gender Equality

• Foster diversity and inclusiveness in the workplace and Company culture, Employee satisfaction score (eNPS) no lower than 50%
• Support and respect employee freedom of expression, provide equality and safety in both health and and data privacy

SDG 8: Decent Work and Economic Growth

• Support directors and management to train in Corporate governance and Code of Conduct for the benefit of their duties
• Organise Emergency Response Plan (ERP) Tabletop Exercise on aircraft accidents, bomb threats, health emergencies, etc.
• Each station scores over 80% to pass Table-top Exercise
• Study ESG criteria relevant to auditing partners and apply to partner audits
• On-Time Performance (OTP) target of 90%
• Service efficiency measured by Net Promoter Score of 50%
• Cabin Crew Grooming & Image Satisfaction Index of 90%
• Cabin Image and Comfort Index of 80%
• Adapt structure and human capital appropriately via Succession Planning
• Develop employee bonds and retention, keep turnover rate at no more than 5%
• Outline personnel development plan balanced between professional and personal goals, provide employees with an average 24 hours for specialised training and 2 hours for fundamental training per year
• Organise no less than 2 activities per year to promote awareness and participation in community activities to uplift the sustainable tourism value chain

SDG 9: Industry Innovation and Infrastructure

• Increase protection of Company data using Multi-Factor Authentication
• Promote organisation of online documents using Tags for improved storage

SDG 10: Reduced Inequalities

• Foster diversity and inclusiveness in the workplace and Company culture, Employee satisfaction score (eNPS) no lower than 50%
• Support and respect employee freedom of expression, provide equality and safety in both health and and data privacy

SDG 11: Sustainable Cities and Communities

• Health and Safety performance indicator Lost Time Injury Frequency Rate (LTIFR) does not exceed 1.12
• Carry out Zero Accident Campaign
• Develop Safety Culture and increase voluntary reports by 20%
• Organise 2 health promotion activities per year to ensure employees are ready for operation
• Organise no less than 2 activities per year to promote awareness and participation in community activities to uplift the sustainable tourism value chain

SDG 12: Responsible Consumption and Production

• Reduce Carbon Intensity Ratio by 3 gCO₂/RPK per year using Green Operating Procedures and improved flight schedule management
• Don Mueang station recycles 100% of non-hazardous waste

SDG 13: Climate Action

• Reduce Carbon Intensity Ratio by 3 gCO₂/RPK per year using Green Operating Procedures and improved flight schedule management

SDG 16: Peace, Justice and Strong Institutions

• Support directors and management to train in Corporate governance and Code of Conduct for the benefit of their duties
• Organise Emergency Response Plan (ERP) Tabletop Exercise on aircraft accidents, bomb threats, health emergencies, etc.
• Each station scores over 80% to pass Table-top Exercise
• Support and respect employee freedom of expression, provide equality and safety in both health and and data privacy
• Employee satisfaction score (eNPS) no lower than 50

SDG 17: Partnerships For The Goals

• Increase protection of Company data using Multi-Factor Authentication
• Promote organisation of online documents using Tags for improved storage
• Support all functions to procure in accordance with environmental policy
• Organise no less than 2 activities per year to promote awareness and participation in community activities to uplift the sustainable tourism value chain