Message from Chief Executive Officer

Leading towards a greener horizon

Our resilient comeback this year has enabled us to implement a wide range of sustainability activities, which aligns with our objective to become Southeast Asia's leading low-carbon airline. We realise the urgent need to intensify our sustainability efforts in light of the future internal and external challenges, particularly regulatory and industry peer pressure.

At Thai AirAsia, we believe that sustainability is not just to fulfil corporate responsibility and reporting requirements, but a fundamental pillar of our business. As we continue to connect people and cultures across the region, we are committed to minimising our environmental impact and maximising our positive social contributions.

Our journey towards a greener horizon is marked by several key achievements:

Environmental Leadership:

• We have made substantial progress in reducing our carbon footprint by implementing fuel efficiency programs and modernising our fleet with 3 new 321neo aircraft in 2024.
• The inflight department also transitioned itself from using single-use plastic to biodegradable packaging on board, and we organised a "Plastic Detox" programme to reduce plastic use in our workplace as well as educated Allstars to learn more on waste segregation through the “Trash Lucky” programme.
• We replaced Diesel with Hybrid Passenger buses for CNX and HKT stations and are currently exploring EV options.

Social Responsibility:

• Our stakeholder engagement feedback highlighted “Health and Safety” as the most critical issue. Our successful track record of Zero fatalities will be further bolstered by proactive measures such as the "Drive D we safe" and "Fly D" campaigns. These initiatives aim to prevent accidents on the road and promote aviation safety awareness.
• In 2024, we focused on building and sustaining a high-performing, productive workforce, introducing “Leading People” and “Leading Self courses” for talent and succession development. We also introduced a "Shark Tank" inspired competition to encourage innovation. To foster a respectful and empowering workplace, we initiated a Human Rights Policy and started a Human Rights Risk Assessment programme to proactively address potential risks in our operations and supply chain.
• We continue our Journey D programme, which aims to uplift communities by providing them with the skills and knowledge needed to develop their tourism potential while safeguarding their cultural heritage and natural environment. This year, we partnered with TIDLOR, Punpro, and Find Folk to empower the Ban Mung Nuea community with financial literacy and tourism skills.

Governance Excellence:

• We uphold the highest standards of corporate governance, transparency, and accountability. Our robust governance framework ensures that our sustainability goals are integrated into our decision-making processes.
• To strengthen our economic pillar, we aim to elevate customer satisfaction and loyalty. Our strategy centers on leveraging sustainability to fully immerse our guests in the Thai AirAsia experience. By offering unique value propositions, we will differentiate ourselves and enhance the overall guest journey. Our Group has upgraded the booking platform to "AirAsia MOVE" to offer an inclusive travel service experience. We also implemented GBAG control to check for overweight carry-on baggage to boost guest awareness, reduce incidences of offloaded baggage, and improve our On-Time Performance. We are also collaborating with the Airports Of Thailand (AOT) to leverage facial biometrics for a seamless, secure, and efficient passenger journey.

We are glad to report that our first assessment of the FTSE score, piloted by the Stock Exchange of Thailand, was a remarkable 3.7 out of 5, with a percentile rank of 79. SET ESG Ratings score this year, as assessed by the Stock Exchange of Thailand, has also advanced from 81 to 83. This improvement is attributable to our enhanced performance in economic and social dimensions, improved our supply chain management, increased community engagement, and strengthened human rights initiatives. While we do not currently qualify for ESG stock listing due to profitability considerations, we remain dedicated to upholding high standards of environmental, social, and governance practices.

As we look ahead, our goal in the next year is to be prepared for the unknown circumstances, and ensure that sustainability can go beyond reporting. We will continue to invest in cutting-edge technologies, collaborate with industry partners, and engage with our stakeholders to drive positive change for a greener, fairer, and more prosperous future.